We at WPI work hard to ensure we deliver the best customers service possible. We aren't perfect, so we count on your feedback to help us correct mistakes and make improvements. Our senior management team reviews our customers surveys regularly so that  we deliver what we promise–the best customer service and high quality products. Please take  a moment and let us know how we are doing.

I found everything I need at a great price!

Elizabeth, Oklahoma City, OK
January 2021


Excellent products and excellent service!

Kathryn, Worcester, MA
January 2021


Orders and deliveries are accurate and prompt.

Hryu, Cambridge, MA
January 2021


My order arrived promptly, and the equipment is of excellent quality!

January 2021


I recently purchased WPI’s New STX2-PLUS Electrode with 99675 adapter to use with EVOM2 and measured in 24-well Falcon individual inserts for my experiments. Oh boy, it worked fantastic! I was so amazed how easy handling and great stability on measurements!!!! I have to measure 51 wells + controls for each experiments. I cannot thank you enough for WPI and you (Jim) for developing such a fantastic probe with affordable price!!!!!

May 29, 2020


The WPI Nanoliter 2010 with SMARTouch controller is a great step forward from the previous model Nanoliter 2000, providing easier handling, an improved sealing gasket for the micropipette, and much easier control of injection volumes and stepless injection rate. We use it for stereotaxic viral vector and tracer injections into the mouse brain and have found that it gives excellent results with no spillage at the entry site. In addition, WPI’s customer service has been very attentive and helpful. Definitely a five-out-of-five-star rating.

Dr. Quirin Krabichler

Institute of Anatomy and Cell Biology, Universität Heidelberg, Germany. 

September 30, 2019


Found your website via Google, setting up the account was super fast and easy. Found what i was looking for and buying it was a breeze. I ordered one to test it, loved it so much i ordered a second one. 

Cary & Tanya Markham 


Thank you, Cathy! I think your company representatives and customer care is terrific. When I called to make changes and update the quote and Matt Frasure was unavailable, Tammy Villadoniga stepped up and took care of what we needed to move this the quote along. Then, Larry Burns, took great care with processing the order itself and you have just finalized things with the email notification of charges and an invoice. The speed, efficiency and friendly factor is outstanding.

Tracey Purcell

University of Arizona


Jessica, THAT'S an excellent solution! If that works for your end, great! And, THANK YOU SO MUCH!! WOW! What excellent customer service! 

Victoria Sample
Missouri Western State University 


I just want to share with you that I called the customer service phone number provided below and reached a Tony Palacios. He was very knowledgeable, courteous and provided total customer service; Tony represented your company in a positive manner. Thank you all for your assistance!

Tammie Cameron
Arizona State University


Nico, Thank you! This was my first time ordering from your company and it was a breeze! No problems at all! I placed the order online through your website and from start to finish it only took maybe 3-4 minutes to complete my order. That’s including getting set up and everything! Awesome! Thanks for having a customer friendly website, it really makes a difference!

Amanda Powell

Northeastern Regional Crime Lab


Elaine, Thanks! By the way, I’m not just interested in your instruments… I think they’re the best!

Dr. Kim Lewers
Genetic Improvement of Fruits and Vegetables Lab 


THANKS again, Herb! Outstanding customer service is one of the top 2 reasons I continue raving about WPI to my NAOSMM colleagues and everyone else. The other reason is outstanding products! THANK YOU for continuing to serve us well; it is truly appreciated!

Victoria Sample
Missouri Western State University


Larry, I am impressed. You are probably the fastest company I have been working with.

Lionel C Clement  


I will be happy to write on your behalf, Carmen. You should be recognized and praised for your exceptional service, resourceful thinking and cost-saving solutions.

George Hoppe 


Jessica, THANK YOU SO MUCH!! WOW! What excellent customer service! 
YOU (and WPI) ROCK!!! Thanks again! vrs 

Victoria Sample
Missouri Western State University 


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