RMA Request Form

Complete Terms and Conditions

If your WPI equipment malfunctions or breaks, you need service as quickly as possible.
To expedite the process, complete this online form.

Do not return any product to WPI without first obtaining a Return Material Authorization (RMA) number.

If a defective product is still under warranty, it will be repaired (or replaced, at WPI's discretion) at no cost to you.
Out-of-warranty products will first be evaluated and a repair cost submitted for your approval before any repairs are made.

Returns are subject to a 25% restocking/handling fee.
Restock fee may be waived at WPI's discretion if another item of equal or greater value is purchased and original item is returned in original packaging.

WPI assumes no responsibility for equipment damaged in transit if shipped in other than approved packaging.

Exchanges are allowed within 30 days of original purchase.
Batteries are not covered under warranty.

Requests for battery replacements will incur a charge.

All non-warranty repairs will incur a $75 bench fee even if the product is found to be working.
An estimate of repairs will be provided once the product is received and tested.

Your Contact Information
Title:
*First Name: A value is required.
*Last Name: A value is required.
*Institution: A value is required.
*Phone: A value is required.
Fax:
*Email: A value is required.Invalid format.
Shipping Address for Repaired/Returned Product
*Institution: A value is required.
Attention:
*Address: A value is required.
Address 2:
*City: A value is required.
*State/Province: Please select an item.
Other
*Postal Code: A value is required.
*Country Please select an item.
*Phone: A value is required.
Fax:
*Email: A value is required.Invalid format.
*Required Fields
Invoice Number
Packing Slip Number
Sales Order Number
Purchase Order Number
Item to be returned:
 
Item 1
Serial Number
Part Number **Part numbers are neccessary for return.
Qty
  Is Product Under Warranty?: Yes
  No
  Unknown
 
Item 2
Serial Number    
Part Number **Part numbers are neccessary for return.
Qty
  Is Product Under Warranty? Yes
    No
    Unknown
   
 
Item 3
Serial Number
Part Number

**Part numbers are neccessary for return.

Qty
  Is Product Under Warranty? Yes
    No
    Unknown
   
**Please give the reason for product(s) being returned. You must include a detailed description of problems you are having with the product.
*If form does not submit, please check your information above.