Returns and Exchanges

If your WPI equipment malfunctions or breaks, WPI will repair or replace your product depending upon it's warranty. See Terms and Conditions for additional information. **Please do not return any product without first obtaining a Return Material Authorization (RMA) through filling out the form below. An email will be sent to you with the RMA number upon receipt of the information on the form.

Under Warranty

• Product will be repaired or replaced at no cost to you

Not Under Warranty

• An evaluation will be made to assess the problem
• You will be notified of cost via email or fax
• The product will not be fixed until you give approval

Process

• Fill out the RMA form below
• When you receive email confirmation with the RMA confirmation number, mail your product to
  • World Precision Instruments
    175 Sarasota Center Boulevard
    Sarasota, FL 34240
• We will notify you of any costs to repair a product that is not under warranty.
• Issued RMAs not received within 45 days will be cancelled. A new RMA number must be obtained to return a product.

Terms and Conditions

• Returns are subject to 25% restocking/handling fee
  • Restock fee may be waived at WPI's discretion if another item of equal or greater value is purchased and the original item is returned in new condition and in it's original packaging.
• WPI assumes no responsibility for equipment damaged in transit. It is recommended that items be returned in original shipping containers and that they be insured.
• Exchanges are allowed within 30 days of original purchase
• Batteries are not covered under warranty. Requests for battery replacements will incur a charge
• All non-warranty repairs will incur a $75 bench fee even if the product is found to be working correctly. An estimate of repairs will be provided once the product is received and tested.

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**Please list a detailed reason for each item being returned.

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