Written by Administrator
How can I get a price on a product?
Our product prices are not published on this website. Prices can be obtained by utilizing our Quote Cart or our Quote Request form both of which send the request to our sales department. A selection of our consumable-type products are available for viewing and purchasing on our online store at http://store.wpiinc.com
Why doesn't your online store contain all of your products?
At this time, we have chosen to sell only our consumable-type products through our online store. Our other laboratory equipment products may require technical sales assistance before purchasing, and therefore does not make them good candidates for online sales.
What is the Quote Cart?
WPI's Quote Cart is an efficient way to obtain pricing for all of our products. It is similar to an online shopping cart where you can add as many items as you choose to your cart. Add your contact information and submit the cart to us and we will provide you with a formal price quotation via email.
I forgot my user name and/or password for login.
Go to the Login page and click on the Forgot Password link. Enter the email address you used when registering and your user name and password will be emailed to you shortly.
Why should I join the WPI site?
Joining the WPI site will give you added functionality such as the ability to create a list of favorite products, access to special offers, and information on newly released products.
I purchased a product and need to speak to someone in Technical Support about its use.
Our Technical Support Department is available from 8am - 6pm EST. You can call our toll-free phone number 866-606-1974 to speak with someone. Alternatively, you can fill out our online Technical Support Request page and we will respond in a timely manner.
How do I place an order?
Go to our Ordering Information page for all the details and Terms & Conditions.
I need to return or exchange a product, what do I do?
All returns must go through our RMA (Return Merchandise Authorization) process. Please go to the Returns and Exchanges page, fill out the form and the RMA administrator will contact you with complete instructions.
Last Updated ( Tuesday, 16 February 2010 )